BBB: Bend-based company bills for diet pills people didn't order
BEND, Ore. - A heath and diet retailer is being accused of charging people for products that they never ordered.
The Bend-based King Comorgnet Enterprises LCC, also working as "Diet King", has an F-rating with the Better Business Bureau. The bureau has received 18 complaints about the company in just over half a year, and BBB officials said 15 of those cases are still unresolved.
Calls came into BBB offices in Alaska, Western Washington, and Oregon, each reporting diet pill deliveries from King Cormorgnet that were never ordered.
"I did not order Diet King product and have never ordered anything from this company," a consumer stated in his BBB complaint. "I did not know this company existed until this charge appeared on my credit card. The credit card charge for $79.95 is fraudulent and I've disputed it with the credit card company."
The BBB said the recipients claim they had unauthorized credit or debit card charges shortly after the packages showed up. Most filed disputed with their card companies to get a refund on the charges.
The diet pill packages had return addresses in both Florida and Oregon.
From the Better Business Bureau:
According to the Federal Trade Commission, federal law prohibits mailing unordered merchandise to consumers and then demanding payment. Consumers who receive unordered merchandise can take the following steps:
- If the package is unopened, consumers are not responsible for shipping fees. Simply strike through the address and write "Return to sender."
- If the package has been opened, write a letter to the sender stating the merchandise was not ordered. Offer to return it at their expense.
- Send the letter via certified mail, and keep a copy of the letter and return receipt.
- If the sender is not willing to resolve the dispute, file a complaint with BBB, the U.S. Postal Inspector and the local Consumer Protection Division.