Verizon 911 service restored after outage caused by sliced fiber-optic line

UPDATE: The Portland Bureau of Emergency Management and Verizon Wireless said the 911 outage for Verizon customers has been restored.

A sliced fiber-optic line caused an outage of 911 services and other wireless and data services in parts of Oregon and Southern Washington early Wednesday.

The disruption of Sprint's fiber network began around 3:30 a.m. and was resolved around 7:15 a.m., says a company spokeswoman.

Wireless voice and data, as well as some wired Internet services were down for an unknown number of Sprint customers. Those customers include other carriers that lease space on Sprint's network such as Verizon.

Verizon said its 911 services were offline in about a dozen counties, from Clark in Washington state to Klamath in Southern Oregon.

A Sprint spokeswoman said the cut has been found and the cause is being investigated.

Sprint technicians worked to fix the outage after automated rerouting failed for unknown reasons.

Original story below.

PORTLAND, Ore. - A Verizon service outage is affecting customers in the Portland area and several other counties in Oregon Wednesday morning, a company spokesman said.

Verizon users are unable to call 911. Dispatchers say callers in need of emergency help will have to use a landline or another cellphone service provider to call 911 until further notice.

In Washington, dispatchers in Clark County established a temporary line for Verizon customers: 360-798-4402.

Verizon spokesman Scott Charlston told KATU the outage was caused by a severed fiber line south of Portland. Charlston said additional impacted counties include Deschutes, Douglas, Harney, Klamath, Josephine, Linn, Lane and Prineville.

It's unknown when service will be restored.

Non-emergency numbers for area counties:

Mulntomah Co:
Regular non-emergency # 503-823-333

Washington Co
Regular non-emergency # 503-629-0111

Clackamas Co
Regular non-emergency # 503-655-8211

Clark Co
Please dial 360-798-4402, which has been rerouted to 911 Dispatch Center

Marion Co
Regular non-emergency # 503-588-5032