Neighbors frustrated USPS hasn't fixed vandalized mail boxes in nearly 2 months

Broken mailbox in Happy Valley - KATU photo

People in a Happy Valley neighborhood had their mailboxes broken into two months ago, and as the holiday season approaches, nothing has been fixed.

“A pipe wrench or a pair of channel locks, they can grab a hold of it, they can twist them, boom, they're in,” said Guy, one of the neighbors. “It's not the first time it's been broken into, but they did the most damage this time.”

The damage was done mid-October. The neighbors say they have to drive about 15 minutes out of their way to get their mail from the post office, which isn’t always ideal.

On the other end of Pioneer Drive, folks have no problem getting their packages delivered, and their mail is secure in newer boxes.

“I just had surgery on both my feet, so I can't drive anymore. I have to rely on other people to pick up my mail for me,” said Edward Schreiber, a neighbor.

KATU made a few calls and sent emails for some answers. Peter Hass, a spokesperson from the U.S. Postal Service provided this statement:

“The Postal Service apologizes to Happy Valley area customers for any inconvenience caused as a result of this criminal activity. The U.S. Postal Service as well as the impacted customers are all victims in these acts of theft and vandalism. Postal Service maintenance personnel repair or replace damaged boxes as quickly as possible. In regards to the customer who contacted you and his neighbors, the Postal Service regrets the amount of time it has taken to repair their delivery and collection box and will work to have a new box ready for delivery as soon as possible.

In terms of your inquiry regarding the number of damaged boxes, the Clackamas Post Office, which also provides delivery to Happy Valley, utilizes and maintains 747 neighborhood delivery boxes. Fewer than 1 percent of those 747 boxes are currently out of service as a result of vandalism. We should also note that some delivery box units served by the U.S. Postal Service are privately installed, such as in apartment complexes or commercial strip malls. Maintenance of such boxes is the responsibility of the owners, not the U.S. Postal Service.”

With no set date on the repairs, each day passes for these neighbors, without mail or answers.

“Why do we have to take so long to get a replacement? I don't get it,” said Guy.

“Patience is running thin. It's been a long time. We'd like some answers,” said Schreiber. “We'd like to know what's going on and when it's going to get fixed.”

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